A dispatch console doesn't have to have CAD, if the dispatch center is using pen and paper to take, log, and dispatch calls. But if a dispatch center has a CAD system, chances are all of the dispatch consoles (workstations) will have a CAD terminal. The calltaker takes the 911 call and enters it into the CAD system.
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As of this morning, both E-Com and South Com have merged into their new facility at 3700 W. 183rd St. in Hazel Crest and they're now known as Southland Communications Center. From the brief time I've been listening to fire, dispatch is being called "Southland" and a new radio ID of 5001507. The...