The site home page Hi Edward, depending on what you're asking here, users can be provisioning into Genesys Cloud using SCIM without necessarily also adding them to a group. In order for a user to be assigned to a group in Genesys Cloud via SCIM, the user has to be created ...
Genesys Cloud™ Agentic Virtual Agent, powered by large action models, was recently named an Enterprise Connect Best of 2026 finalist, recognizing a new era of AI that can autonomously act and resolve customer needs across channels.
Genesys Cloud – Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule. Share a single contact list across multiple active campaigns Outbound Campaigns & Dialer Customer engagement Administrators can now associate a ...
Genesys Cloud Release Notes | April 6th 2026 | Workforce Engagement ...
Genesys Cloud – Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule.
Genesys Cloud Release Notes | March 2nd 2026 | Workforce Engagement ...
Here are the Genesys Cloud CX Release Notes for this week!Feature availability may vary and is based on factors such as, but not limited to, region readiness, p
Our agents are using a virtual workspace-Azure Virtual Desktop (AVD)-along with Genesys Media Helper to properly handle audio. We've noticed a delay between the Media Helper and the Genesys app inside AVD. To resolve this, we've had to quit the Genesys Media Helper and relaunch it to get a good call experience.