New York Post: Home Depot says ‘bye’ to a traditional customer service feature in favor of AI
Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is replacing their old-school phone menus with an AI-powered voice agent to provide ...
Home Depot says ‘bye’ to a traditional customer service feature in favor of AI
Yahoo Finance: The Home Depot Delivers Customer Support Four Times Faster Using Google Cloud's Gemini Enterprise for Customer Experience
The Home Depot is launching a new customer service AI voice agent phone system to provide faster support for customer calls to U.S. stores. The AI agents help with project assistance and answer ...
The Home Depot Delivers Customer Support Four Times Faster Using Google Cloud's Gemini Enterprise for Customer Experience
Retail TouchPoints: How Home Depot, Macy’s and Ulta Beauty are Leveraging AI for Customer-Facing Convenience
How Home Depot, Macy’s and Ulta Beauty are Leveraging AI for Customer-Facing Convenience
The 2026 American Customer Satisfaction Index shows Home Depot, Lowe’s, and Menards tying for the highest specialty retailer scores at 81, with Lowe’s making the largest year-over-year gain. Service ...
TechCrunch: The Home Depot shows how putting the customer first leads to success
The Home Depot shows how putting the customer first leads to success
The Home Depot has created an operations experience manager role, responsible for “managing customer service more broadly,” Senior Executive Vice President of U.S. Stores and Operations Ann-Marie ...
Business Wire: The Home Depot Adopts HPE GreenLake for Aruba Networking and Aruba ESP to Drive Enhanced Customer and Associate Experiences