Yahoo Finance: New UJET Research Shows That Despite 100% of Customer Service Agents Interacting with AI Daily, 0% Consider it Critical to Their Daily Success
UJET, a leader in AI-powered contact center innovation, today released new industry research revealing that despite 100% of customer service agents interacting with AI daily, 93% are confident they ...
New UJET Research Shows That Despite 100% of Customer Service Agents Interacting with AI Daily, 0% Consider it Critical to Their Daily Success
Harvard Business Review: New Research on How Brand Associations Drive Customer Spending
Research has shown that measuring customer surplus value, or now how much compensation a customer requires to forgo the brand, can help companies determine how valuable they are to their customers.
Business Wire: Alexander Group Releases Customer Experience Research Indicating the Behaviors, Practices and Tools of CX Leaders
SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Alexander Group, the leading revenue growth consultancy to Global 2000 companies, today unveiled the results of its new Customer Experience Research report. The ...
Alexander Group Releases Customer Experience Research Indicating the Behaviors, Practices and Tools of CX Leaders
VentureBeat: Amazon and Chobani adopt Strella's AI interviews for customer research as fast-growing startup raises $14M
For consumer-facing companies where mobile represents the primary customer interface, this capability opens entirely new use cases. The founders noted that "several of our customers didn't do research ...
Amazon and Chobani adopt Strella's AI interviews for customer research as fast-growing startup raises $14M
Los Angeles Times: Dialogue AI Brings Live, AI-led Customer Research to Every Team
SAN DIEGO & LONDON--(BUSINESS WIRE)--SimplicityDX, the edge experience company, today announced new research showing that escalating customer acquisition costs are impacting e-commerce profitability ...