The only service charge from SBTPG is the $40 fee for processing the federal tax refund. Since you did not receive your complete federal tax refund after the fees were deducted you need to contact SBTPG or Green Dot Corporation.
Contact the bank to find out what that deposit was for. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
SBTPG comes into play if you chose to pay your TurboTax product fees out of the Federal refund. If so, TurboTax has to use a third-party company and its bank to take out the product fees.
Credit Karma Money handles the advance on your refund when you choose the free version of up to 5 days early refund delivery or Refund Advance. Santa Barbara Tax Products Group (SBTPG) takes the tax prep fees from your refund and forwards the rest to your bank account when you use Pay with My Refund. Green Dot is the parent company of SBTPG.
Why was my refund deposited by Credit Karma, Green Dot, SBTPG, or Cross ...
After much research I want to know why SBTPG is holding refunds? This is not ok, and I want to know why Turbo Tax is not doing a thing about it? I will never use Turbo Tax or any other tax preparer that goes through SBTPG again. This is from SBTPG's website "TPG does not hold your money. When a depo...