At Southwest Airlines, the Safety of our Employees and Customers is always our top priority. On occasion, due to the location and intensity of a thunderstorm, we must delay our flights until the storm has passed. Well, you’re in luck if during a delay you are at Customer Service Agent Bob Campbell’s gate.
Forbes: Southwest Airlines Tops Industry Rating Amid Falling Airline Customer Service Scores
I am an A List preferred member and made a reservation for a trip with two non-stop flights. Received an email from Southwest stating the return trip was changed from a non-stop to another flight which included a stop. Called customer service to fix the flight, selected to expedited Service. Had to enter my birthday 3 times, then selected the option to receive a call-back (that ...
I appreciate your perspective, but don't see how this is a "solution" to the issue. Every Southwest customer service agent that I've spoken with indicated that Southwest should have honored the promotion because Southwest cancelled and rebooked the return flight.
, the Southwest Community is a peer-to-peer discussion forum. Most of the folks you're speaking with on here are also Customers. As Moderators, we're here to keep conversations on topic, but our Customer Relations Department is equipped to help resolve Customer Service issues. If you'd like a Repr...
Hello southwest family. Question about the hiring process. I applied for customer service job for the Amarillo, Tx location and received an email that I would get an update by August 11th. I have yet to receive and update but it still says “in process” for my application process in which I’m grateful for. Just making sure I didn’t miss anything. Please and thank you for any help ...